Details Privacy Policy

Qp99 is one of Bangladesh's most trusted online gaming platforms. This privacy policy explains how seriously we take the information you share with us while using our services. By registering or using qp99, you are deemed to have fully accepted this privacy policy.

Keep in mind: This privacy policy applies to the qp99.onl website and its associated mobile applications. By using our services, you automatically consent to this policy.

1. What Information We Collect

Qp99 collects certain necessary information to deliver the best possible service. This data falls into two categories: information you provide directly, and information collected automatically.

Information provided directly:

  • Full name, date of birth, and gender
  • Email Address & Mobile Number
  • Residential address and country
  • ID documents (NID, Passport) — for KYC verification
  • Payment details (mobile banking number, bank account)
  • Records of communication with the support team

Automatically collected information:

  • IP Address & Device Information
  • Browser type and operating system
  • Activity logs on the platform
  • Cookies & Session Data
  • Login time and location

2. How Your Information Is Used

Qp99 uses your information only for specific, defined purposes. Your data is never used for unauthorized or unnecessary activities. The main reasons we process your data under our privacy policy are listed below:

Account Management

For registration, login, and account verification

Payment Processing

To securely process deposits and withdrawals

Customer Support

To help resolve your issues quickly

Security Assurance

To prevent fraud and illegal activities

3. Who Your Information Is Shared With

Qp99 never sells your personal information. In limited circumstances, certain data may need to be shared with third parties. The situations where data sharing may occur under this privacy policy are detailed below:

Third Parties What Data Is Shared Reason
Payment Processors Transaction Data To process deposits/withdrawals
KYC Verification Service ID Documents & Photo To verify identity
Game Provider Account ID Managing Game Sessions
Law Enforcement Relevant Information Legal Obligation
Cloud Service Provider Encrypted Data For secure data storage
Please Note: All third parties listed above are contractually bound to uphold the same strict privacy standards as qp99. They are not permitted to use your data for their own purposes.

4. Cookies & Tracking Technologies

Qp99 uses cookies and similar technologies to enhance your browsing experience and maintain platform functionality. Cookies are small text files stored in your browser.

  • Essential Cookies: Essential for login sessions and security.
  • Functional Cookies: Remembers your preferences and settings.
  • Analytics Cookies: To review site usage and improve our services.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain qp99 features.

5. How We Protect Your Information

Qp99 uses multiple layers of security to protect your privacy. All measures are implemented in line with international cybersecurity standards:

1
AES-256 Encryption

All stored data is protected with military-grade AES-256 encryption, which is virtually impossible to break with current technology.

2
SSL/TLS Connection

All communication between your browser and qp99 servers is encrypted via SSL/TLS. Look for the padlock icon in your browser's address bar to confirm the secure connection.

3
Two-Factor Authentication (2FA)

Enable two-factor authentication for an extra layer of security. A one-time OTP will be sent to your mobile each time you log in.

4
Regular Security Audits

Third-party cybersecurity experts regularly audit qp99's systems and identify vulnerabilities.

5
Access Control

Qp99 staff can only access data that is necessary for their role. All access is logged and reviewed on a regular basis.

6. Your Rights

Under qp99's privacy policy, you have several important rights regarding your personal information. To exercise any of these rights, please contact our support team:

  • Access: The right to request a copy of the data we hold about you.
  • Right to Rectification: The right to update inaccurate or outdated information.
  • Right to Erasure: The right to request deletion of your data under certain conditions.
  • Right to Restrict Processing: Request to restrict the use of your data in certain circumstances.
  • Right to Object: The right to opt out of marketing communications.
  • Portability: The right to receive your data in a readable, portable format.

7. Information About Minors

Qp99 is not intended for anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that a minor has used our services, the account will be immediately closed and all associated data will be deleted.

A note for parents: If your child has accidentally registered on qp99, please notify our support team. We will promptly close the account and delete all associated data.

8. Data Retention Period

Qp99 does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal requirements. Standard retention periods are outlined below:

  • All data is retained while the account remains active.
  • Transaction records are kept for 5 years after account closure (as required by law).
  • KYC documents are deleted 3 years after account closure.
  • Personal contact information is deleted 1 year after account closure.

9. Policy Updates

Qp99 reserves the right to update this privacy policy at any time. For significant changes, you will be notified via your registered email or through in-platform notifications. Continued use of qp99 after any changes are made will be considered acceptance of the updated policy.

The date of the most recent update is always displayed at the top of this page. We recommend checking this page periodically.

10. Contact Us

For any questions, complaints, or requests related to our Privacy Policy, please contact our Data Protection team. We typically respond within 72 hours.

Privacy Contact: [email protected] — You may write in Bengali or English.

General FAQ

No, qp99 never sells your personal data. Limited information is shared only with third parties necessary for service delivery (such as payment processors or KYC providers), and they are required to comply with our Privacy Policy.

Yes, you can request a copy of your stored data at any time. Email us at [email protected] and we will send it to you within 72 hours.

When you close your account, most personal data is deleted. However, transaction records are retained for 5 years and KYC documents for 3 years due to legal obligations. All data is permanently deleted once these retention periods expire.

qp99 collects general location information based on your IP address at login. This is primarily for security purposes — to alert you if a login attempt is detected from an unfamiliar location. Precise GPS tracking is not used.

For significant changes, you will be notified via your registered email address and through in-platform notifications. You can always check the date of the latest update at the top of this page to see whether the policy has changed.